175 Eagle St, Brisbane City QLD 4000, Australia
+61 7 3221 5500
[email protected]
Mon–Fri, 9:00–18:00 AEST

Talk to the Brisbane Flight Desk

Support, partnerships, events, press or a record claim — one form, one inbox, one business day to a human reply. Tell us what you need and the right specialist picks it up.

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Visit the Hangar

175 Eagle St, Brisbane City QLD 4000, Australia

Riverside ferry or Central station — both under ten minutes on foot.

Call the Desk

+61 7 3221 5500

Weekdays 9:00–18:00 AEST. Leave a message after hours and we call back next morning.

Write to Us

[email protected]

Include your pilot ID and platform for the fastest technical response.

Send a Message

The Fastest Line to a Human

Fill the form once — the system routes it to the right desk automatically. Fields marked * are required.

Please enter your name.
Please enter a valid email address.
Please enter a valid phone number.
Please choose a topic.
Tell us a little about your request.
Consent is required to send the form.
Response Windows

What Happens After You Hit Send

1

Instant Routing

Your topic tags the ticket to the right desk — support, events, press or billing — in under a second.

2

Human Reply in 24h

A specialist answers within one business day. Complex record audits may take up to three.

3

Closed or Escalated

You get a clear resolution or a named owner who stays on the thread until it's done.

Press & Media Desk

Covering Aero Racer?

Journalists, streamers and reviewers get a dedicated line — brand assets, capture builds and interview requests all route through the media desk.

  • Vector logo pack & official colour spec
  • 4K capture footage & screenshot archive
  • One-file media kit, updated every season

Media Kit

The full asset bundle ships through the Creator Partner Pack — apply once and get season access.

Request access
Season 12 key art preview
On the Move

Built for the Commute Crowd

Most of our players race one-handed on the train home. Every support flow on this page was designed for the same posture — short forms, big targets, no captcha mazes.

  • Form completes in under 90 seconds on mobile
  • Draft autosaves if the app gets interrupted
"Sent a bug report from the Airport Line, had a fix confirmation before Central. That's support."
Marcus T. — Brisbane pilot, 2 years
0/5
Support satisfaction rating

Post-resolution survey, rolling 90 days.

Visit Notes

Finding Us on Eagle Street

Getting Here

Central and Eagle Street Pier are the closest stops. Riverside ferry drops you 400m from the lobby.

Parking

Eagle Street Pier car park is beneath the tower — validate at the studio desk for the visitor rate.

Open Days

Quarterly community days include studio tours and a live race wall. Dates post on the blog first.

Contact FAQ

Before You Write

Within one business day for standard queries — 97% of tickets resolve inside 24 hours. Record audits and event quotes may take up to three days.

Yes — choose "Corporate events" as the topic, or review packages first on the Corporate Sky Events page.

Your pilot ID, device model, OS version and a screen recording. With those four, most issues are diagnosed in a single reply.

Settings → Support opens the same desk with your diagnostics attached automatically — fastest for technical problems.