175 Eagle St, Brisbane City QLD 4000, Australia
+61 7 3221 5500
[email protected]
Support Base

Answers, Faster Than a Pit Stop

Everything Australian pilots ask us most — accounts, leagues, devices, billing and the occasional "is that shortcut legal?" Search below or browse by topic.

Gameplay & Progress

Each circuit holds up to 50 checkpoints earned by clean runs, gate combos and par-time finishes. Checkpoints total into your rank — from Rookie Hover to Mach-1 Legend. The full progression map is on the levels page.

Post a Daily Sprint every day, study your ghost after each run, and take at least one coaching session when you hit a plateau — most pilots jump two bands after their first review.

Practice runs: rewind freely. Ranked and record runs: any rewind flags the attempt and it won't count toward verified leaderboards — but it still counts for fun.

Duels match on your rolling 20-run average, not your best — sandbagging doesn't work and a hot streak earns you a harder opponent, not an easier one.

Account & Purchases

Cloud save syncs checkpoints, liveries and records to your account across devices — sign in on a new phone and your hangar is already there. Details in the cross-platform section below.

Every paid service carries a 14-day full refund, no questions asked. Request it from your profile or through the contact desk — the formal terms are on the refund page.

Accounts aren't transferable, but family profiles let up to six people keep separate progress under one household — see the Family Sharing section below.

Devices & Technical

Within reason, yes — but Aero Racer's engine is built for efficiency and most devices stay comfortably cool. Check the battery section below for the numbers, and try Midnight OLED mode on AMOLED screens.

All solo modes run without a connection — Daily Sprints, Zen Cruise and the entire level index. Ranked duels and leaderboard sync resume automatically when you're back online.

The UI adapts natively to 4:3, 16:9, 21:9 and foldable postures — gate layouts rescale without cropping. Your single save follows the account, not the device.

Still Stuck?

The Brisbane support desk answers within one business day — usually faster during AEST working hours.

Contact Support

Or write to [email protected] — include your pilot ID for the fastest answer.

Search Tips

  • Try "streak", "refund", "offline", "rank"
  • Service questions? Check the matching service page
  • Bug reports go fastest with a screen recording
Offline Everywhere

The Commute Companion

Aero Racer treats "no signal" as a feature, not an error state. Full solo play in the metro, mid-flight or the middle of nowhere — zero data used, zero waiting.

  • Aeroplane-safe: every solo mode certified offline
  • ~4% battery per hour of racing on mid-range phones
  • Zero MB mobile data consumed in offline play
Cabin mode — 38,000 ft approved

Autonomy Switch

Force-offline mode in settings — the game stops touching the network entirely until you turn it back. Handy on roaming.

  • Progress queues locally, syncs later
  • Streaks stay safe up to 72h offline
Cross-Platform

One Save, Every Screen You Own

Adaptive by Aspect Ratio

  • 16:9 phones — native layout
  • 4:3 tablets — rebalanced HUD
  • 21:9 ultrawide — expanded horizon
  • Foldables — posture-aware UI
Same save, three devices

Cloud Save

Checkpoints, streaks, liveries and records sync in under a second. Switch devices mid-streak without losing a day.

Android iOS
Family Sharing

Six Pilots, One Household

Family profiles give everyone their own checkpoints, ranks and streaks — with kid-safe defaults already switched on for the youngest pilots.

Junior Academy details

Household Dashboard

  • Up to 6 profiles, separate saves
  • Screen-time limits per profile
  • Purchase approval for minors

Sync Spec

Profiles sync over Wi-Fi by default; mobile-data sync is opt-in. Saves never leave your account, never feed ads.

Accessibility First

Every Pilot Gets a Fair Sky

Accessibility isn't a settings sub-menu here — it's a design constraint applied to every screen.

Core Options

  • One-hand mode with thumb-zone remap
  • Full screen-reader support
  • High-contrast interface preset

Colour-Blind Modes

  • Protanopia, deuteranopia, tritanopia matrices
  • Texture markers on gates — never colour-only
  • Live preview before applying

Motor Options

  • Adjustable swipe sensitivity
  • Hold-to-boost alternative gesture
  • Reduced motion & flash settings
Battery Tech

Maximum Playtime, Minimum Heat

The flight engine renders exactly what you see and nothing else. Long sessions on a single charge are the norm, not the exception.

  • Runs ~8°C cooler than comparable 3D racers
  • No background rendering when the app is hidden
0hrs
Continuous play, mid-range device
Battery per hour4%

Efficiency Notes

  • 38MB peak memory footprint
  • CPU sleeps between frames, always
  • OLED mode cuts screen draw ~22%
Didn't Find It?

The Brisbane Desk Answers Fast

One business day, usually much less. Include your pilot ID and platform for the quickest fix.

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