Refund Policy
Every paid service at Jetpack Racing Hub carries a 14-day change-of-mind guarantee — full refund, no questions, no retention scripts. This page explains how it works and where the limits sit.
Applies to jetpackracinghub.com and all Jetpack Racing Hub services.
The 14-Day Guarantee
Every purchase — coaching sessions, tournament passes, memberships, merchandise, event bookings — is refundable in full within 14 days of the charge, for any reason or none. Change-of-mind is a legitimate reason.
Refunds return to the original payment method within 5–10 business days depending on your bank. The request itself takes about ninety seconds.
How to Request One
Three ways, pick whichever is easiest:
- In your profile — Purchase History → Refund (the fastest route).
- Contact form — choose 'Refunds & billing' at the contact desk.
- Email — [email protected] with your order number or the email used at purchase.
You'll get a confirmation immediately and a human review within one business day.
What's Covered
The guarantee applies broadly: subscriptions (current period refunded), session packs (unused sessions refunded pro-rata), event bookings (full refund inside the window, sliding scale closer to event day), and physical merchandise (refund on return in original condition).
Creator and free-tier programs carry no charge, so there's nothing to refund — cancel anytime regardless.
The Honest Limits
A small list, stated plainly:
- Completed coaching sessions aren't refundable — the time was spent. Unfinished packs refund pro-rata.
- Merchandise returns after 14 days require a fault or our error.
- Events inside 72 hours of start time refund at 50% — vendors are already paid.
- Tournament results are never 'refunded' — entry fees refund, earned standings stand.
On This Page
- The 14-Day Guarantee
- How to Request One
- What's Covered
- The Honest Limits
- Australian Consumer Law
Australian Consumer Law
This policy adds to your statutory rights; it never replaces them. Under the Australian Consumer Law, services with major failures entitle you to a refund regardless of the 14-day window — and we honour that without argument.
If something we sold genuinely didn't work, tell us — statutory refunds don't expire.
If a service isn't worth keeping, keeping your money would be worse.
Chargebacks & Disputes
Please contact us before filing a chargeback — we resolve almost everything faster than a bank dispute, and chargebacks freeze the account while they resolve.
We never dispute a legitimate chargeback; if the bank sides with you, we accept it and figure out how we failed the process upstream.
Refund Processing Details
Approved refunds process same-day on our side; banks take 5–10 business days to post them. You'll receive a confirmation email with the reference number — quote it if the credit is slow and we'll chase the payment rail directly.
Questions About This Policy?
Refund requests, billing questions and chargeback alternatives — the desk handles them all. Reach the desk at [email protected] or +61 7 3221 5500 (Mon–Fri, 9:00–18:00 AEST), or visit us at 175 Eagle St, Brisbane City QLD 4000. You can also use the contact form.